Privacy Notice

PRIVACY NOTICE: QUBE INTEGRATED MALAYSIA SDN BHD

Last Updated: 7 May 2026

1. INTRODUCTION

Qube Integrated Malaysia Sdn Bhd ("Qube", "the Company", "we", "us", "our"), a company incorporated in Malaysia with company registration number 200301025357 (627777-A), is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Act 709) ("PDPA") and all applicable regulations, guidelines, and codes of practice. This Privacy Notice ("Notice") explains how we collect, use, process, store, disclose, and protect your personal data in connection with our commercial activities, event management services, and digital platforms.

2. PERSONAL DATA WE COLLECT

In the course of our business activities, we may collect the following categories of personal data:

  • Identity data: Full name, identity card / passport number, date of birth, gender, nationality.
  • Contact data: Mailing address, email address, telephone / mobile number.
  • Financial data: Bank account details, credit / debit card information, billing records for event registrations or services.
  • Transaction data: Details of event bookings, products or services purchased, order history, and payment records.
  • Technical data: IP address, browser type, cookies, and usage data from our website and event platforms.
  • Communications data: Correspondence, customer service records, and survey responses.
  • Sensitive personal data (explicit consent required): Dietary requirements (which may reveal religious beliefs or medical conditions) and health-related information required for event accessibility or safety protocols.
  • Other: Professional details (job title, company name, industry) and photographs/videos taken during events for documentation and promotional purposes.

3. PURPOSES OF PROCESSING

We collect and process your personal data for the following purposes:

  • To process and fulfill your event registrations, bookings, or service requests;
  • To manage and administer your account and event attendance;
  • To process payments and prevent fraudulent transactions;
  • To communicate with you regarding your bookings, enquiries, and customer service matters;
  • To send marketing communications, promotions, and offers regarding future events (subject to your consent/opt-out right);
  • To personalize your experience on our event platforms and improve our services;
  • To conduct market research, data analytics, and business planning for the MICE industry;
  • To comply with our legal, regulatory, and contractual obligations;
  • To protect the security of our systems, premises, and data;
  • To facilitate business matching and networking opportunities between event attendees.

4. SOURCE OF PERSONAL DATA

We collect personal data directly from you when you register for an account, make a purchase, or interact with our website. We may also receive personal data from third parties, including corporate event organizers who utilize our technology, business partners, and publicly available professional sources (e.g., LinkedIn).

5. DISCLOSURE TO THIRD PARTIES

We may disclose your personal data to the following classes of third parties:

  • Our subsidiaries, related companies, and affiliates;
  • Event Organizers (corporate clients who have contracted Qube to manage specific events);
  • Service providers and vendors (including IT hosting, payment processors, logistics/transport companies, and hotels);
  • Regulatory bodies, government agencies (e.g., Ministry of Tourism), and law enforcement as required by law;
  • Prospective purchasers or investors in connection with a merger or acquisition;
  • Professional advisors including auditors and legal counsel.

6. SECURITY OF PERSONAL DATA

We take reasonable and appropriate technical, organizational, and administrative measures to protect your personal data from loss, misuse, unauthorized access, or alteration, in accordance with the Security Principle under the PDPA and the Personal Data Protection Standard 2015.

7. YOUR RIGHTS — CHOICES AND OPT-OUT

You have the right to:

  • Access your personal data: You may submit a written Data Access Request. We may charge a prescribed fee for this.
  • Correct your personal data: You may submit a Data Correction Request if your personal data is inaccurate, incomplete, misleading or out-of-date.
  • Withdraw consent: You may withdraw consent to processing at any time in writing, though this may limit our ability to provide certain services.
  • Object to direct marketing: You may opt-out at any time by clicking "unsubscribe" in our emails or contacting our DPO.
  • Limit processing: You may request that we limit the use of your data in specific circumstances.
  • Data portability: From June 2025, you may request the transmission of your data to another controller where technically feasible.

8. RETENTION OF PERSONAL DATA

We retain your personal data only for as long as necessary to fulfill the purposes stated above or as required by law. Customer and transaction records are generally retained for seven (7) years to comply with tax and audit requirements. Marketing data is retained until you withdraw consent. Upon expiry of the retention period, your personal data will be securely destroyed or anonymised.

9. SENSITIVE PERSONAL DATA

Where we process sensitive personal data (e.g., health/disability information or dietary requirements), we will obtain your explicit consent before such processing. You have the right to withdraw explicit consent at any time.

10. CHILDREN'S DATA

Where we collect personal data from individuals under 18 years of age, we will obtain consent from the individual's parent or guardian as required by the PDPA.

11. MANDATORY OR VOLUNTARY DISCLOSURE

The provision of certain personal data marked with an asterisk (*) or identified as "required" in registration and/or purchase forms is mandatory to provide you with our services. Failure to provide mandatory personal data may result in our inability to complete your request or provide the requested service. Other personal data is provided on a voluntary basis.

12. CONTACT US — DATA PROTECTION OFFICER

If you have any questions, requests, or complaints regarding this Notice or the processing of your personal data, please contact our Data Protection Contact at:

  • Name: Chuang Boon Hua
  • Designation: Data Protection Contact
  • Telephone: +603 - 6211 9973
  • Email: bhchuang@qube.com.my
  • Address: A-13-11, Menara The Met, No 20 Jalan Dutamas 2, 50480 Kuala Lumpur, Malaysia.

We will respond to your request within the timeframes prescribed by the PDPA.

13. UPDATES TO THIS NOTICE

We may update this Notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via prominent notice on our website. The date of the most recent update is shown at the top of this Notice. Your continued use of our website or services after notification of changes will be taken as your acceptance of the updated Notice.

14. LANGUAGE

This Notice is issued in English and Bahasa Malaysia. In the event of any inconsistency, the English version shall prevail.